Contact Us…

We always welcome contact from our customers before and after purchase.  We are here for as long as you need us and will always try and answer any queries as best we can.  Having said this, as I and/or my husband are on the nursery or during quieter months doing admin work, a majority of the time it can be difficult to get hold of us by phone.  We do however have a dedicated number which you are welcome to leave a message on.

We prefer emails because I answer these once I return in from the nursery at night and at that hour it is often not be a good time to call customers back.  However, do not let this put you off calling us:

For all enquiries on this website/shop; please call 01485 543 185.  You will hear it ring out for a few moments and then it will automatically transfer to the messaging system.  Just leave the following information:

  • your name,
  • telephone number,
  • brief information about your query,
  • the date and time of your call,
  • and if possible, just mention the lteest time of the day you would like to receive a return call.

Email is so much easier as we have access to our computer during the day so at times we can reply relatively quickly, if not by the end of the working day.

Our email address is; customerservice@joanna-cottage-plants.com

We will get back to you as soon as is physically possibly, in most cases the same day but please do not panic if it takes a little longer.  As a sole trader, life happens and things can get in the way at times, such as sickness in the family etc.  If you have not had a reply within a few days then the chances are we have not had your email so at this point it may be better to give us a call and leave the message as detailed above.